Medical Information Service

Within the European Union, all marketing authorisation holders are obliged to maintain a scientific service to answer and collate medical and scientific enquires from healthcare professionals and members of the public.

Our experienced team can provide a dedicated, English-language medical information service to supply high-quality, up-to-date information on medicines and medical devices. Our scientific service can also provide periodic trend analysis, weekly oversight reports, regular reconciliations against product safety and quality databases, Frequently Asked Question (FAQ) documents for standardised requests, and bespoke responses.

Medical Information service

We can also offer medical information training. Following the current data protection principles, all information received is handled to ensure appropriate security, including against unlawful or unauthorised processing, access, loss, destruction or damage when stored on our in-house database.

Our dedicated team of medical information professionals can provide:

  • First line medical information enquiry management
  • Timely and accurate responses to both simple and complex medical information enquires to both healthcare professionals and patients
  • Bespoke scientific service provision
  • Compliance with the General Data Protection Regulations (GDPR) and to Association of the British Pharmaceutical Industry (ABPI) standards
  • An efficient, professional and customer focused service
  • Initial adverse event, device reporting, and product quality complaints receipt

JensonR+ has a direct and collaborative approach to the provision of medical information and scientific services. We have direct access to experienced safety and medical professionals at all times, providing maximum reassurance to our clients, and leaving your customers in good hands.

Get in touch with us to find out more